VLS Wellness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products and services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your information.

Last Updated: June 12, 2026

1. Information We Collect

We may collect personal and non-personal information when you interact with our website and services.

Personal information may include:

• Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information
• Date of Birth (if provided)
• Gender (if provided)

We may also automatically collect information such as IP address, browser type, device information, operating system, website usage data, cookies, and analytics information.

2. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Managing payments and deliveries
• Sending order updates and notifications
• Improving our website and services
• Personalizing your shopping experience
• Sending promotional communications (with your consent)
• Preventing fraud and maintaining security
• Complying with legal obligations

3. Legal Basis for Processing

We process personal information based on:

• Performance of contractual obligations
• Legitimate business interests
• User consent
• Compliance with legal requirements

4. Sharing of Information

We may share your information with trusted third parties for business purposes, including:

• Payment Gateway Providers
• Shipping and Logistics Partners
• Email and Communication Service Providers
• Analytics and Marketing Platforms
• Customer Support Service Providers

We may also disclose information when required by law or to protect our legal rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• SSL/TLS Encryption
• Secure Payment Processing
• Access Controls
• Regular Security Updates
• Data Backup Procedures
• Employee Data Protection Training

While we strive to protect your information, no method of transmission over the internet is completely secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Types of cookies we may use:

• Essential Cookies
• Analytics Cookies
• Marketing Cookies
• Preference Cookies

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights

Depending on applicable laws, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable
• Opt-out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, accounting, and regulatory requirements.

Retention periods are determined based on the nature of the information and applicable legal obligations.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed and stored in locations outside your country of residence.

We take appropriate safeguards to ensure that any international transfer of personal information complies with applicable data protection laws.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

VLS Wellness
Email: privacy@vlswellness.com
Phone: 9211228480

A 53, GF & 1 Floor, DDA Shed, Okhla Industrial Area, Phase-II
New Delhi - 110020, India

For general inquiries, you may also contact us at info@vlswellness.com.

14. Grievance Officer

In accordance with applicable Indian laws and regulations, users may contact our Grievance Officer regarding concerns related to data privacy and protection.

Email: privacy@vlswellness.com

Address:
A 53, GF & 1 Floor, DDA Shed, Okhla Industrial Area, Phase-II
New Delhi - 110020, India

We aim to respond to all privacy-related requests within 30 days of receipt.